FAQ – Women Superstore
Welcome to our FAQ page! Here are answers to common questions about shopping with Women Superstore. If you need further assistance, feel free to contact our customer service team.
1. How do I place an order?
Browse our collections, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase.
2. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
3. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number. Use this number to track your package through the shipping carrier’s website.
4. Where do you ship to?
We ship exclusively to Canada and the USA.
5. How long does shipping take?
Shipping typically takes 8 to 15 business days, depending on your location. You can track your order with the link provided in your shipping confirmation email.
6. What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging. To start a return, contact our customer service team with your order number.
7. How do I return an item?
Contact our customer service team at With your order number to initiate the return process. We’ll guide you through the next steps.
8. Can I exchange an item?
Yes, exchanges are available for in-stock items. If you need a different size or color, reach out to our customer service team.
9. Do you offer inclusive sizing?
Yes, we offer a wide range of sizes, including plus-size options. Check our sizing guide on each product page for more details.
10. Can I change or cancel my order?
If your order has not yet been processed or shipped, we’ll do our best to accommodate changes or cancellations. Contact us as soon as possible.
11. How can I contact customer support?
You can reach us via through the contact form on our website. We usually respond within 24 hours.
12. Do you offer discounts or promotions?
Yes! Join our newsletter for updates on sales, exclusive discounts, and special promotions.
13. How do I find the right size?
Each product page includes a sizing guide. If you need further help, our support team is happy to assist.
14. Do you offer gift cards?
Yes, digital gift cards are available for purchase on our website.
If you have additional questions, please contact us at [email]. Thank you for shopping with Women Superstore!